Hospital survey finds 75 per cent would ‘highly recommend’ local ER care
MUSKOKA — Patients appear to be mostly satisfied with their hospitals in Muskoka.
The Muskoka Algonquin Healthcare (MAHC) hospital sites satisfaction survey of 125 patients for acute care and emergency care services ranked above provincial averages for Ontario community hospitals in all areas of care, according to a study done last fall.
On all of these dimensions of care combined, MAHC scored 77% for emergency care, compared to the Ontario community hospital average at 70.
For acute care, MAHC scored 83% compared to the Ontario community hospital average at 74.0%.
In addition, 75% of those who responded said they would highly recommend the emergency services to friends and family, while 80% indicated they would highly recommend the inpatient services.
The three-month survey from Oct. 1 to Dec. 31, 2013 indicated a 98.3% overall satisfaction rate by acute care patients and a 94 % overall satisfaction rate by emergency care patients at MAHC’s two hospital sites.
The provincial averages for Ontario community hospitals were 92.7% for acute inpatient care and 85.5% for emergency care.
The measurement of standardized patient satisfaction for acute inpatient services and emergency departments is conducted by the Ontario Hospital Association’s surveying partner National Research Corporation (NRC), using the Picker Institute survey instrument.
NRC randomly selects 25 acute care patients and 100 emergency care patients at each hospital site to evaluate their patient experience.
There is no indication of the margin of error in the survey results release from MAHC.
Patients were asked their opinion on dimensions of care like the quality, access and coordination, their physical comfort and the conditions of their environment, the courtesy of staff and physicians, sharing of information and overall impressions.
Natalie Bubela, chief executive officer at MAHC, says the results speak volumes about the quality of care patients are receiving.
“We strive to provide outstanding care that is people focused, and according to the survey results our patients are very satisfied with their patient experience,” Bubela says. “This positive response would not be possible without the hard work and dedication of the physicians, nurses, allied health professionals and other point of care staff at MAHC.”
“I would encourage our patients to take the opportunity to answer the patient satisfaction survey as it is one way of bringing about improvements to the quality of their local health services,” Bubela adds.
The full results are available on MAHC’s website.
The surveying program also allows each hospital to compare patient satisfaction results to facilities within their peer group and helps to foster continual improvements in patient care locally.
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